The supervisor is the critical business link between the higher echelons of a business deciding strategy and the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business and meet the needs of the supervised staff. This course trains new or existing supervisors on those essential skills to be successful. To perform this role effectively and get results through other people, requires a new range of supervisor skills.

 Managing Activities

• Planning and organizing work
• Monitoring performance and looking for ways to improve
• Maintain Health and a safe environment
• Prioritising work
• Day-to-day work planning/allocation
• Setting standards/meeting KPIs (Key Performance Indicators – related to the business targets).

 Managing Self

• Recognise why supervisors are needed
• To identify the roles and responsibilities of supervisors
• State what they do and identify their role in meeting business priorities
• Establish what relationships supervisors need to develop in order to meet business priorities
• Recognize their training and development needs and take responsibility for self-managed development
• Gain an awareness of their management style, with its strengths and weaknesses
• Manage their time to meet objectives
• Gain the trust and support of colleagues/ team
• Gain the trust and support of their manager

Managing People

• Minimize and handle conflict
• Develop assertive behavior rather than being passive or aggressive
• How to deal with issues, instead of emotions in an assertive confrontation
• The approaches to deal with conflict and why our actions affect others’ behavior (Transactional Analysis).
• Identify and meet the training and development needs of staff to ensure they produce good results
• Plan the work of the team and individuals, ensuring the right person for the right job
• Assess the work of team and individuals
• Give feedback and encouragement to teams and individuals
• Help to deal with staff whose performance is unsatisfactory
• Developing self and others to meet objectives
• Achieving results through people

 Managing resources

• Identify resources needed and any potential shortfall
• Monitor and control resources
• Identify problems quickly
• Identify and recommend solutions to problem
• Implement solutions
• Meeting and exceeding customer expectations
• Providing quality service
• Meeting KPIs
• Ensuring smooth workflow.

 Managing information

• • Appreciate the barriers to effective communication
  • Identify the information needs of listeners
  • Adapt communication styles appropriate to the situation including selecting an appropriate time and place
  • Listen actively, ask questions, clarify points and check mutual understanding
  • Give and receive feedback
  • Ensure confidentiality
  • Use effective communication skills for meetings or presentations
  • Carry out team briefings
  • Be able to give orders and instructions if appropriate
  • Gather and record information
  • Carry out performance management
  • Assist with recruitment and selection
  • Train and develop staff.

• To provide supervisors with the necessary knowledge, skills, and behaviors to increase their effectiveness in their current roles
• To equip supervisors with the managerial skills necessary for them to adapt to changing demands • To improve succession planning by providing a structured development program that will enable supervisors to fulfill their potential within the company

 Who should attend? First-line managers, supervisors, or team leaders new to the role of supervision, or for anyone who is considering taking on or applying for a new position that requires supervision of others

First-line managers, supervisors, or team leaders new to the role of supervision, or for anyone who is considering taking on or applying for a new position that requires supervision of others