Are you in the process of implementing quality management systems within your Company? Then you should consider the following tips to ensure that your employees are given the tools they need to achieve effective results.
- Create clear procedures and processes for each step of the system and ensure that they can easily be accessed by the relevant employees.
Document control tools are the effective ways to enable easily accessible procedures, with the most recent versions readily available to major employees. - Make use of an easy-to-understand language rather than difficult and technical terms that may not be easily understood.
Keep each step simple and avoid long sentences that could be misunderstood. Bullet points are usually the best choices used to communicate specific steps or tasks that are required. - You should clearly communicate the goals of the overall objectives for the strategies and procedures.
This will ensure that your employees understand exactly why the system is being implemented, which will allow them to be included in the process as well as been invested on a personal level. - Determine actions for noncompliance of the various procedures and ensure that they are also included in the documentation.
Once employees have been given training on what is required from them to achieve the results you wish, noncompliance can be avoided or at least reduced with clearly stated consequences. - Conduct training for any of the tools or resources that may be used during the implementation period.
For example, if it required that employees perform new tasks or use specific software programmes, they should be given demonstrations and learning opportunities to ensure that they understand how to use these tools. - You can provide training resources that are either created in-house or presented via external guides and resources that are obtained elsewhere.
Training on the job can be done, or group training sessions may be necessary depending on the nature of the duties involved or the scope of the system that is being taught. - Provide easy channels for feedback throughout your training process, as well as after the training.
You can give employees the opportunity to ask questions, bring up any potential problem areas and indicate whether they have benefited from the training. This will reduce the possibility for misunderstandings when the implementation phase begins.
By having clear communication, a well-documented process and thorough training, your employees will have the resources they need to effectively implement your quality management systems, thus enabling a better chance of achieving desired results.